Warranty

90 Day Replacement

CTechCity has a 90 day replacement policy for any hardware related issues that happen within the first 90 days of purchase. If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to CTechCity and we'll arrange for a replacement.

Upon receipt of the product being returned to our Returns Warehouse, the product will undergo a diagnostics test performed by our trained technicians, to determine the validity and extent of the reason(s) for return.

If the reason for return is confirmed, the customer will be refunded the amount of the return shipping cost (proof of shipping cost must be supplied with the product’s return). A replacement unit of equivalent specs and model to the original product will be sent to the customer.

If the reason for return is either deemed to be outside of the Warranty Conditions, as stated below, or there is no issue with the product, the product will be returned to the customer in its original condition and the return shipping will not be refunded.

We will cover all reasonable and customary ground shipping fees should the item be damaged in shipping, defective or that it is not the product you ordered upon receipt and inspection of your unit.

Warranty Conditions

All warranty exchange replacements are subject to product availability. If an exact replacement is not available, CTechCity.com will offer a substitute product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 business days. If none of these options are available, CTechCity.com will issue a refund based upon the value of the returned product(s).

Warranty Omissions

This Limited Warranty does not extend to:

a)      Any product that the serial number has been removed or modified;

b)      Software issues;

c)       Cosmetic damage or normal wear and tear;

d)      Damage or non-performance that results from accident, exploitation, abuse, or other peripheral causes;

e)      Damage or non-performance due to modifications or service by anyone other than (i) CTechCity.com, (ii) a CTechCity.com authorized service provider, or (iii) your own installation of end-user replaceable parts.

Software

CTechCity is a Microsoft Registered Refurbisher that purchases software directly from HP. This software comes directly from HP. CTechCity is not responsible for any updates that need to be run in order to bring any system up to date. The sole responsibility belongs to the customer. CTechCity is responsible for providing any recovery software that is promoted in the listings description.